Prapami | Shipping, Refund & Cancellation Policy
We, at Prapami aim at giving our customers the best shopping experience. Opened/used products cannot be reused or resold thus the items cannot be
returned to the seller once delivered.
In extreme cases of damaged product delivery (leakage/broken/missing items) due to transit, a refund/exchange can be initiated after thorough verification of the refund policy.
Our products contain active natural extracts and ingredients and damages
due to neglect, improper usage or wrong application will not be covered
under this policy. This also does not cover side-effects due to specific
sensitivities towards a product/ingredient. You are advised to do a patch test
as caution before using each product
Shipping Policy:
Purchases are shipped from our warehouse in Jaipur– India, by courier.
Please allow following number of days from receipt of your order.
India Wide – 5 to 7 business days.
Order deliveries will be made between 9am – 8pm, Monday – Saturday.
Goods will need to be signed for upon delivery. If you are unavailable to sign
for your delivery please suggest an alternative i.e. a family member,
colleague or neighbour etc.
Prapami Healthcare Pvt. Ltd. takes no responsibility for goods signed by an
alternative person.
Prapami Healthcare Pvt. Ltd. is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on
the day of delivery. Shipping and handling rates may vary based on product,
packaging, size, volume, type and other considerations. The shipping and
handling charges are given at the time of check out and consumers will
know about this before making payments.
Refund Policy:
Prapami Healthcare is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage/incorrect product.
In cases of refund, kindly contact our customer care on +91 9829558069 with the necessary images and videos related to your claim with subject line “Refund For”.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
A claim of refund should be made within 24 hours of order delivery with the aforementioned details. If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Prapami.
Prapami will provide all the details with relevant screenshots along with transaction ID once the refund is initiated. Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this policy.
This also does not cover side-effects due to specific sensitivities towards a product/ingredient. You are advised to do a patch test as caution before using each product.
Cancellation Policy:
Cancellation of orders can be processed before their dispatch from the
warehouses only. A gateway charge of 2.5% shall be levied against your
order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and 75 percent of the order value will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).
